Earlier in the year I purchased some SNJ natural metal paints from Hawkeye's Hobbies and set them aside for later use. (Yea there is a surprise...see how much modeling I've written about recently...) About a month or so ago I dug them out to use on a 1/144 Trumpeter Sabre and I was disappointed to find the unopened paint had solidified into a rubbery mess. Last week I contacted Hawkeye's Hobbies about the issue and owner Gerald Voigt promised to send out replacement paints. The replacements arrived yesterday and are in much better shape. I hope to try them out on the Hobby Boss Sabre this weekend.
So thumbs up to Gerald Voigt and Hawkeye's Hobbies for excellent customer service. You don't see good service today as much as you should and I feel that I should highlight Gerald and Hawkeye's for being one hobby vendor who still provides great service.
P.S.: Hawkeye's has a very nice website with lots of tips and nicely made models. They also have one of the few modeling blogs I've run across. Both are worth a look.